1. THE TERMS

• These terms and conditions of use (“Terms of Use” or “Terms”) govern the use of the website www.ceramicprivy.com and its subdomains (“Website”), operated by Ceramic Privy, a company incorporated under applicable laws (“Company,” “Ceramic Privy,” “We,” “Us,” or “Our”), and the users of the Website (“You,” “Your,” or “User”).

• By accessing or using the Website, You agree to comply with and be legally bound by these Terms. If You do not agree, please refrain from using the Website.

2. GENERAL

• The Website is an e-commerce platform owned and operated by Ceramic Privy, offering ceramic and sanitaryware products. Your use of the Website is subject to these Terms, along with any amendments posted by Us.

• We reserve the right to modify these Terms without prior notice. Continued use of the Website after changes constitutes acceptance. Regularly review the Terms at www.ceramicprivy.com.

3. SERVICES

• Ceramic Privy provides a platform for the sale of ceramic products, sanitaryware, and related merchandise (“Services”) through third-party vendors (“Vendors”). Purchases are governed by our Terms of Sale.

4. ELIGIBILITY TO USE

• Users must be at least 18 years old to purchase products. By using the Website, You confirm You are legally capable of entering into binding contracts.

• We reserve the right to deny access or terminate accounts at Our discretion.

5. USER ACCOUNT, PASSWORD, AND SECURITY

• To access certain Services, You may need to create an account (“Account”) with a username and password.

• You are responsible for maintaining Account confidentiality and all activities under Your Account. Notify Us immediately of unauthorized use.

• Providing false or incomplete information may result in Account suspension.

6. PRICING & PAYMENT

• Product prices are listed on the Website. Ceramic Privy strives for accuracy but reserves the right to correct errors.

• You agree to provide accurate payment details. Unauthorized use of payment methods is prohibited.

• We are not liable for fraudulent transactions or payment gateway failures.

7. USER OBLIGATIONS

• You agree to use the Website lawfully and not to:

  • Upload harmful or illegal content.

  • Misrepresent Your identity.

  • Interfere with Website operations or security.

  • Copy, resell, or exploit Website content without permission.

• Violations may result in termination of access.

8. INTELLECTUAL PROPERTY

• All content (text, images, logos, etc.) on the Website is owned by Ceramic Privy or licensors and protected by copyright/trademark laws.

• Unauthorized use of Our trademarks or content is prohibited.

9. DISCLAIMER & LIMITATION OF LIABILITY

• The Website is provided “as is.” We do not guarantee uninterrupted or error-free service.

• Ceramic Privy is not liable for:

  • Indirect, incidental, or consequential damages.

  • Product misuse or third-party actions.

  • Inaccuracies in product descriptions or pricing.

• Our maximum liability is limited to the order value.

10. TERMINATION

• We may suspend or terminate Your Account for violations of these Terms.

• You may close Your Account at any time by ceasing use or requesting deletion.

11. GOVERNING LAW & DISPUTES

• These Terms are governed by Indian law. Disputes shall be resolved in courts in New Delhi.

12. PRIVACY POLICY

• Your use of the Website is subject to Our Privacy Policy, available at [link to Privacy Policy].

13. SHIPPING & DELIVERY

• Advance Payment: 50% payment required for order processing (offline orders); full payment for online orders.

• Delivery: Balance must be paid before delivery. Rescheduling/cancellation may incur charges.

• Damaged Goods: Report defects within 72 hours with photographic evidence for replacements/refunds.

14. CANCELLATIONS & RETURNS

• Orders can be canceled within 24 hours of placement. Post-24-hour cancellations are subject to approval.

• Customized/non-returnable items may not be eligible for refunds.

15. CONTACT US

For queries or complaints, contact:
Email: rubalgupta10@gmail.com
Phone: +919811240722